Be Marsupial



  • Tuesday to Saturday 10:00am to 5:00pm
  • Sunday 10:00am to 2:00pm

phone (03) 9531 5313

Frequently Asked Questions

Please read our FAQ before sending us a message.

How can I talk with your Customer Care Service?
  • Customer Service Email:
  • Follow us on Facebook or Twitter and send a private message:
    • Facebook:
    • Twitter:
  • For press, brand partnerships or business and marketing inquiries, please email
Which payment methods are accepted in the Online Shop?
Be Marsupial online shop currently accepts payment via PayPal. Of course, we are working hard to setup more payment options for your convenience in the near future. Thanks for your understanding and support!
How long will delivery take?
Please check our Terms and Conditions page. There you will find the shipping details.
How secure is shopping in the Online Shop? Is my data protected?
Some pages of this website are secured with a SSL certificate to protect your personal information. You can identify them with a lock icon in the url top bar of your browser window and their url should begin with "https:// ... " instead of "http://"
Do you have a physical store too?
We have a beautiful shop in Melbourne, 57 .  Occasionally we sell our products in some street markets or malls, please subscribe to our newsletter to get fresh news about!
Do I receive an invoice for my order?
Yes, you will receive your invoice in PDF format via e-mail when your order is sent out to you.

Send us an email

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